Tried to make 1 faster payment.

kept getting message Not succeeded/failed
Final attempt was successful!

Then TO MY HORROR!

3 payments were listed in my account!

The online person blamed me!

“i can see every screen you saw”

I DID NOT SEE A SCREEN THAT SHOWED AN ERROR MESSAGE AND TOLD ME TO WAIT!

Went to branch to complain!

Because I wanted to talk to someone face to face…

but was given online phone number.

Only to phone up and be blamed again.

Phoned at a later date to ask a simple question…

ONLY TO BE BLAMED AGAIN!

Lloydstsb…

THE CUSTOMER IS ALWAYS WRONG!