Alliance & Leicester introduce telephone service to monitor unusual transactions
Alliance & Leicester is introducing a new automated telephone service to contact customers that have unusual transactions or spending patterns on their account to verify their payments.
The outbound messaging service will be introduced from the end of 2009. The automated calls may include computer generated speech.
This new service is all part of Alliance & Leicester’s commitment to ensuring that we keep our security measures up to date and protect our customers.
If you do receive a call from this service, please follow the instructions given. If you do not recognise the payments, don’t worry, just follow the instructions and you will be instructed what to do. Please be assured that we will never ask you to disclose any security information relating to your account.
To ensure the service works effectively, please ensure that your telephone contact details are up to date. If they are not, update your records so that if we need to contact you, we have the right numbers to contact you on.
You can amend your contact numbers online by selecting ‘Other services’ in the left hand column of Internet Banking and then selecting ‘View/amend personal details’. You may be asked for characters from your password for additional security.
