Natwest & RBS also hit with Online & Mobile Banking issues
Following the issues yesterday with HSBC’s systems, it seems that Natwest and RBS are also suffering difficulties and that their customers are unable to access their online banking service. Visitors to both their sites are greated with a ‘not available’ service message.
As Natwest and RBS are part of the same group, both of their online banking services are provided by the same system, so unfortunately it has affect both sets of customers.
Scheduled maintenance was planned between 1am and 4.30am this morning, but it seems this caused more problems than anticipated, as the system is still down at 11.30am this morning.
NatWest have informed us that there was an issue with the maintenance which led to the mobile and online banking services both being unavailable to customers, though apparently the mobile banking service should be back up and running now.
It seems that there was an additional issue with their system, which resulted in account balances not being updated overnight, though we understand that this has also been rectified.
RBS advised us that they are fully aware of the issues and that they hope to resume normal service as soon as they can:
“We aware of problems affecting our customers and apologise for any inconvenience caused. Our ATM and card payment systems are operational and the majority of our customers are using these as normal. There have been problems affecting online and telephone banking but we have a good understanding of the issues and are making good progress with our recovery plans. We will keep our customers fully informed and apologise once again for the inconvenience this has caused.”
We’ll update once we receive further information from NatWest and RBS
Update @11.45pm – Systems are now back online
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13 Comments
Nov 27, 201120:11
I have regular payment that comes into my count from JSA and this weekend it hasn’t shown up. Either Natwest have failed or job centre have.
Nov 5, 201121:25
8.20pm and still nothing is working,I need to buy items online today so they are delivered on time.This is not good enough.
Nov 5, 201120:21
now 7.18 pm still no access to online or phone calls,no funds credited last night,had to borrow money to buy food for weekend,this is beyond a maintainance issue
Nov 5, 201119:46
still no more news its got to be more then they are telling us
Nov 5, 201118:49
i was told they hope to have it back on by 6 they got 10 mins
Nov 5, 201118:19
We’re a bit surprised that by 5pm the service still isn’t up. We’ll keep you updated as and when we here more back from the banks
Nov 5, 201117:52
16.48pm still had no wages or tax credits credited to my account and just been advised they have no idea when money will be available to withdraw
Its terrible i cant access my money when its needed for food etc
Nov 5, 201117:45
Are we sure this is not a denial of service attack they are not owning up to?
If this is down to poorly managed systems maintenance this has got to rate in the years Top 10 industry wide outages. I am sure there will be lots of finger pointing and the testers heads on the block. I will go and have a look at The Register.com for all the dirt shortly…
Nov 5, 201116:54
still carnt access account at 15.54pm,card rejected as balance not updated,carnt speak to anyone,what a sham
Nov 5, 201116:53
its 15.55 and its still not done what on earth they doing
Nov 5, 201116:27
Still no access 15:27 saturday 5th Nov. Very Poor.
Nov 5, 201115:27
The account balances HAVE NOT been rectified as of 2.35pm. Not happy
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23:26
I have a regular lha payment go into my bank every fortnight which shows up in my account on a Sat, this weekend no sign of it! Could this be due to the online maintenace that happened on 26th? Has anyone else got similar problem?